Careers with a Cause
Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.
About the Job
Under the direction of the Membership Director, the Membership Coordinator is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members. The candidate will supervise and provide on-going training for staff with a focus on developing customer service and tour quality, as well as successfully implementing membership sales tools. This position will be responsible for creating a positive culture at the membership desk through the Y’s coaching concepts and by implementing our core values of caring, honesty, respect, and responsibility.
This position is expected to be in direct service, with approximately 8 hours of admin per week, depending on the season. Administrative tasks will include but not limited to managing and publishing the Membership staff schedule and approving employee timecards. The Membership Coordinator implements the Y’s Member Engagement Principals of welcome, connect, support, and invite during all member and guest interactions and maintains general knowledge of the facility, programs and activities at the Y. This position is responsible for helping to maintain a safe, clean, and accessible environment to establish a positive relationship with all members, program participants, and families that come through our doors. This position may be a part of a Member Engagement POD service line.
Salary range: $24.00 to $30.00 per hour
Minimum Qualifications
- Minimum 18 years of age
- Schedule:
- Monday to Friday and some Saturdays
- High school diploma or equivalent
- Must be available weekdays, evenings, and weekends
- 2 years customer service experience
- Computer literacy and knowledge of the Microsoft Office 365 Suite
- Strong interpersonal and customer service/phone etiquette skills
- Current YMCA-approved CPR and First Aid certification
Preferred Qualifications
- 21+ years old
- Bachelor’s degree or equivalent
- 2 years YMCA membership sales experience, or equivalent, previous people supervision
- Bilingual skills in Spanish, Cantonese, and/or Mandarin
- Experience with Salesforce
FOR NEW APPLICANTS:
FOR CURRENT STAFF AT THE Y OF SF:
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records