Careers with a Cause
Imagine going to work knowing that what you do each day positively influences the lives of people and communities. As the nation's leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the YMCA of San Francisco offers more than just a job -- we offer you a career with a future and the chance to make a lasting difference in your community. At the Y, you can discover your passion and a lifelong career helping to solve some of the nation's most pressing social issues.
About the Job
The Manager on Duty will act as lead staff for the facility and department during shift hours and when the department supervisors are not in the facility. This position is responsible for creating and nurturing a seamless and meaningful YMCA member experience, from first point of contact with the Y to daily engagement of current members by demonstrating our core values of caring, honesty, respect and responsibility. This position will welcome, educate and invite potential members to join our organization and deliver outstanding service to members and guests. It is our mission to change lives and the first step in this is to help potential members make that decision. All staff hired into this position will be evaluated within 90 days for productivity and effectiveness.
Salary Range: $22.10 to $26.00 per hour
Minimum Qualifications
- 18+ years old
- High school diploma or equivalent
- Must be available Saturday and Sunday for opening or closing shifts and one weekday closing shift
- 1+ year of customer service experience
- Outstanding interpersonal, customer service and verbal communication skills
- Ability to learn in a fast-paced environment and to work in a team setting with both staff and volunteers
- Vision to see new opportunities and respond to them.
- Ability to apply creative problem-solving and to respond to safety and emergency situations.
- Good working knowledge of Microsoft Office
- YMCA approved CPR and First Aid Certification (within 90 days of hire)
Preferred Qualifications
- 21+ years old
- Bachelor’s degree or equivalent
- 2+ years of customer service
- Bilingual skills in English and Spanish
- CRM software experience
FOR NEW APPLICANTS:
FOR CURRENT STAFF AT THE Y OF SF:
All employees working with the YMCA are considered to have supervisory or disciplinary action relationship over minors. Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider for employment qualified applicants with arrest and conviction records.